Exchange and Return Policy

If the customer wishes to exchange or return goods, this may be done under the following cases and conditions:

1. If the goods were delivered by the company’s delivery team and were found to have visible damage or a manufacturing defect that affects the product’s quality, provided that the defect was discovered at the time of delivery by the customer or their representative before signing the delivery receipt.

2. If the customer personally returns the goods purchased within 24 hours of receipt, in the case of furniture or accessories that do not require installation and are a single, solid piece (not classified as furniture or assembly pieces mentioned in this policy), provided that:

• The goods are in their original condition, in the original packaging (box), without any cracks, scratches, damage, or defects.
• The original purchase invoice is presented.

Refund Method

If the customer meets the conditions of clauses (1) or (2) above, the refund will be processed as follows:

• If the purchase was made by card (debit/credit), the amount will be refunded via bank transfer from the company to the same customer’s account listed on the invoice, after receiving and inspecting the products.
  The refund process takes 10–15 business days.
• If the purchase was made in cash, the amount will be refunded in cash within 5–10 business days.
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Exchange or Future Purchase Credit

If the customer wishes to exchange the goods or keep their value as store credit for future purchases, this is possible under the following conditions:

• The customer must personally bring the goods within 24 hours from the date of receipt for furniture and accessories that do not require installation and are a single, solid piece (not classified under assembly furniture in this policy), provided that:
  • The goods are in their original condition, without cracks, scratches, or defects.
  • The original purchase invoice is presented.

1. In this case, the customer may either:
   • Exchange the goods and pay any price difference, or
   • Leave the value as store credit, to be used within a maximum of 3 months from the invoice date.

Non-Returnable / Non-Exchangeable Cases

The customer cannot return, exchange, or use store credit in the following cases:

• If the return period stated in this policy has expired.
• If the product has been installed.
• If 3 days have passed since the invoice date.
• If the original invoice is missing.
• During discounts or clearance sales, returns are not accepted.
• If the customer purchased the last piece (final item) or similar, and agreed to that, they have no right to return or exchange.
• If the product was custom-made or manufactured specifically for the customer according to their specifications.

International Orders

• International shipping orders are not eligible for exchange.
• Shipping fees, customs duties, taxes, and other international shipping costs are non-refundable in the event of a return or non-receipt.

Definitions

Furniture and assembly pieces cannot be returned or exchanged.

This includes any items that require assembly or installation by the company’s staff or technicians, including but not limited to:

Bedrooms Dining tables Entryway furniture

• Any product with bases, top or middle layers made of marble or glass, or any breakable product
• All types of light bulbs, chandeliers, and similar products
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General Policies

• Free delivery is provided within Riyadh city limits only.
• Products are delivered after full payment in advance.
• Purchase voucher balances are void in case of return or exchange.
• Delivery fees will be refunded only if the customer did not receive the goods and requested a return within 3 days of purchase.
• Delivery fees are non-refundable on or after the day of delivery.
• The customer is fully responsible for any errors related to room sizes, installation areas, door or staircase dimensions, etc.
• If the delivery team arrives at the scheduled time and the customer does not respond to calls or messages and later requests re-delivery, an additional re-delivery fee of 500 SAR will be charged.

Storage Duration and Additional Fees

The free storage period for goods in the warehouse is a maximum of two weeks (14 days) from the date the goods arrive.

After this period, if the goods are not received or directed by the customer, additional storage fees of 50 SAR per square meter per week (or part thereof) will apply until the goods are received or officially directed by the customer.

These fees are automatically due without prior notice and will be added to the customer’s final invoice.